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Policy towards the Buyers and Resellers

1. We do not treat buyers as serious when they try to get price much more below then market price.

2. The unserious inquiry generally receives unserious offer. The Buyer answers for the consequences itself.

Policy towards the Agents and Intermediaries

1. Only joint work on the contract or preliminary agreements can origin mutual proffit. We prefer not to work with partners who send documents without solid background (LOI not from real buyers, FCO without necessary details, Contracts without product, etc.)
The 1st step of agent towards cooperation with us - detailed Buyer's inquiry with target price even without any contacts to see if it serious or not.
We escape the agents who do not have concrete order but just want to promote what we have without mandate of the buyer. The trader's negotiations with Ukrainian mills are rather complex to explain all details to each person. Such negotiatoins can be done only for the concrete order.
We do not deal with dozens of inquiries from one agent. Please, send us only the most reliable and detailed.
Agents should not substitue Buyer's LOI with some other documents like Buyer's contracts especially without signatures and stamps. We mainly use Seller's draft contracts.

2. We work on FPA basis. Most of CIS Sellers never sign NcNDA. They start to work with one-time agent agreements (or FPA) generally signed after S/P contract. Same as Suppliers we believe that either parties interested in each other or it will be mere formality without proffits.

3. We receive dozen of inquiries from agents each month. But we conclude NcNDA very rarley. We have signed many of them in the past without any success but with unnecessary mutual obligations.
As alternative we may also sign "test-NcNDA" valid for one-three months to estimate the partner. When we find NcNDA is the only way to make process quicker for serious demand we definitely do this.
We sign partnership agreements only when we know the partner or it adds much strength for us.
We sign NcNDA only with strategic partners after some successful experience. We sign NcNDA with agents that take comission from the buyer or Buyer's mandate when we feel it's important for long-term relations or we absolutely can not sell the product ourselves.

4. Sometimes the agents introduce us to someone else but do not tell us about such introduction. We never circumvent but can't track all such cases. We can't consider is as circumvention when such party contact us itself or when we occasionally contact it through our general promotion activity.

5. If one of our strategic partners of some principal decides not to work with some agent because of its incompetence the NcNDA with agent can't be valid for such cases. We inform agent about such cases.

6. We prefer to pass the inquiries to decision maker only after we checked that the Buyer is real and order is still valid. That's why we always try to contact Buyer ourselves to see if he really exists and understands the terms of the deal.

7. We provide FCO only to actual buyers.

8. We highly appreciate agents who prefer to work exclusively with us, say truth and do not send Buyer's LOIs to dozen of recepients.
We are always more flexible with such Agents and try to make our best with them.

9. We do not deal with agents who:
- disturb us too much on uncertain orders or nonserious inquiries.
- has no knowledge of products, market situation or financial instruments.
- shows small cooperativeness, flexibility or business ethics.

Additional notes:
1. We do not propose DLC offers to the agents - oftenly we have enough enquiries from the buyers and resellers. We do not work like shop with price-lists for anyone. Besides, agents can always check our online offers or market analytics from information sources of 3rd parties.